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Information for Customers

 

General FAQ

We may already have the answer to your question. We encourage you to browse the answers to our frequently asked questions.

I can’t log into my account and am unable to reset my password.

365贵宾会网址We launched a new e-commerce site in March 2019, and because our users’ information is secure and encrypted, we were unable to carry over login and password data. If you do not receive an email to reset your password, you may need to create a new account. 

How can I purchase a Duke University Press book?

365贵宾会网址To shop the Duke University Press Web site, choose a browsing path (by subject, title, author, or series) to find the book you want. Add the book to your shopping bag for online checkout. Duke University Press books are also available from your local bookseller.

How can I subscribe to a Duke University Press journal?

To order your subscription through the Duke University Press Web site, select the journal you want from our journal list365贵宾会网址. Add the journal to your shopping cart for online checkout.

How can I check the status of my order or subscription?

Please contact our Customer Relations department at subscriptions@sypad.cn for the status of your order or subscription.

How can I access the online edition of a journal?

Once your order is placed at sypad.cn, please visit the  site and register for an online account with your Duke University Press customer number.

I am a bookseller. How can I order Duke University Press titles?

Please contact our Customer Relations department at orders@sypad.cn to place bookstore or institutional orders. 

I purchased a book from Duke University Press. What is your policy regarding returns?

No authorization is required. Books in salable condition will be credited at full invoice price if returned within two years of the invoice date. Invoice information is required. Books returned beyond this time period or returned without invoice information will be credited at 50% of list. Permanently defaced books -- for example those marred by nonremovable labels -- will not be accepted. Books received in damaged or defective condition must be returned within 90 days and the reason for the return must be clearly stated for the buyer to receive full credit. Address for returns: Duke University Press Warehouse, 120 Golden Dr., Durham, NC 27705

How can I get a Duke University Press and books and journals catalog?

You can download a PDF of the latest Duke University Press books and journals catalog. If you would like a print copy of the catalog, please contact Customer Relations by email or by phone (listed below).

I am a member of the media or a journal editor and would like to request a review copy of a Duke University Press book.

Please use this form to request a review copy. For all other publicity requests (cover images, author contact information, press releases, etc.) please email the publicity staff at bpublicity@sypad.cn.

I am a college professor. How can I request a desk or exam copy of a Duke University Press book?

Please complete the online request for exam or desk copies.

How do I submit a manuscript or journal article for consideration?

Prospective book authors can view guidelines in our For Authors section. Prospective journal contributors can view guidelines in our Editors/Contributors section.

Where can I find information on photocopying or reprinting material from a Duke University Press book or journal?

Click the Rights tab on the item detail of the particular book or journal you are interested in.

Are there current job openings at the Press?

Please visit the Careers section to learn 365贵宾会网址 open positions, how to apply online, and our employment policies.

 

Shipping FAQ

When will my order be shipped/How long will it take for my item to arrive?

Domestic orders normally ship within a few days via USPS media mail. Shipping generally takes ten to twelve days within the contiguous United States, depending on your distance from our warehouse in Durham, North Carolina; orders bound for Hawaii, Alaska, or any US territories will require additional transit time.
 
Orders to be shipped internationally are also normally shipped within a few days via standard international surface mail. Transit time is typically 4-6 weeks and tracking information is not available.
 
365贵宾会网址 Due to the general uncertainty around the Covid-19 pandemic, please note that these shipping and processing times could be extended.

How do I request expedited or a different shipping method?

365贵宾会网址To request expedited shipping, or a different shipping method (which may carry additional costs), please place your order with Customer Relations by telephone at (888) 651-0122.

What is the maximum number of units that I can order online?
365贵宾会网址 For orders of 10 or more units, please call Customer Relations at (888) 651-0122.

 

Disability Requests

You can request an electronic text on behalf of a student with disabilities using our Disability Requests Instructions (PDF).

 

Other Questions

If you do not see your question here, please use the form below to send Customer Relations an email inquiry.


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